Terms & Conditions

General Information

This site is owned and operated by Santini Trade Ltd whose registered office is at 72 Great Suffolk Street, London, SE1 0BL, United Kingdom, and whose company number is 8247512. These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions.

These Terms and Conditions will apply to any contract between us for the sale of products to you so please read them carefully and make sure that you understand them, before ordering any product from our site. We reserve the right to modify the format and content of the site or to withdraw, temporarily or permanently, this website with or without notice to you and you confirm that we shall not be liable to you or any third party for any such modification or withdrawal.

We may amend the terms and conditions without notice to you from time to time, and your continued use of the website following such change shall be deemed to be your acceptance of such change. Any such amendment shall be effective once the revised terms have been posted on the site, therefore, it is recommended that you refresh your browser each time you visit the website or submit an order to us to ensure that you download the most up to date version of it.

The website may only be used for lawful purposes and you agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website. Before you place an order, if you have any questions relating to these terms and conditions please contact us.


In these terms and conditions, the following definitions apply:

Santini Cosmetics means Santini Trade Ltd, whose registered office is at 72 Great Suffolk Street, London, SE1 0BL United Kingdom, and whose company is 8247512.

Dispatch Confirmation the email we send you confirming your order at which point the contract between us will be formed

Contract the individually legally binding contract formed between you and us when we send you Dispatch Confirmation

Products means any product offered for sale on the website

Website means the web site at the URL www.e-santini.co.uk

Personal Information means your personal data

Submission means any written comments including a review that you supply to us or post directly to the site relating to our products


All brand and product names used in this site are the trademarks and trade names of Santini Cosmetics unless otherwise stated. You are not allowed to market or distribute products under or by reference to or otherwise use or reproduce any such trademarks or trade names without the prior written permission of Santini Cosmetics.

The intellectual property rights in all materials on the website are owned by Santini Cosmetics. You are not allowed to make any copies of any part of any materials or include links to the website without our written authority. You are not allowed to copy, use, publish, extract or reproduce any material etc. from the site for any commercial purpose including for selling any goods or services.


Our liability in connection with any product purchased through our website is strictly limited to the purchase price of the relevant product and the replacement cost of the relevant product.
We will not under any circumstances be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time, or loss of goodwill or reputational damage; and we will not be liable for any losses arising out of a force majeure event.

We have made every effort to make sure that all information contained on the site is correct, but the information is for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body therefore it is your responsibility to determine whether the products are suitable for you.

The packaging, labelling or any other document sent with a product may contain instructions for use, warnings and any other notices. You must read and follow these notices carefully and ensure others who use the products do the same and we will not be legally responsible if any of these are not observed. We do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer as a result of relying on any information on this site.

Where the site or any submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

Security and Privacy

We will treat all your personal information as confidential. We will keep it on a secure server and we will use your information only for the following purposes:
- processing your orders and delivering products to you
- for statistical or survey purposes to improve this website and its services
- if you consent, to notify you of products or special offers that may be of interest to you

You have the right to change your personal data we process about you, to delete your information, to withdraw your consent given for processing of your personal data or to remove you from our mailing lists.

The personal information which you are required to provide when you register as a customer should be true, accurate, current and complete in all respects and you must notify us immediately of any changes by contacting us.

Our website has security measures in place to protect the loss, misuse and alteration of the information under our control. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect contact and delivery information (name, email address, billing and delivery addresses) which is used to get in touch with the customer when necessary and to supply products as ordered.

We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.
A cookie is a piece of data stored on the user's hard drive containing information about the user. www.e-santini.co.uk utilises cookies to enable our systems to recognise your browser and to provide personalised features.

Terms and Conditions of sale

The below terms and conditions apply to your use of Santini online store and to any purchases you make through the store and if you continue to
use the Santini online store you agree to be bound by these terms and conditions.

Contract Formation

You place an order to purchase a product from our online shop by following the onscreen prompts after clicking on the item you are interested in. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the ‘Complete Order’ button.

After placing an order, you will receive an email from us acknowledging that we have received it, however, no contract will yet exist in relation to the products you have ordered until you receive an email from us that the products have been dispatched (Dispatch Confirmation) with an order number and a summary of your order. Our acceptance to your offer will be deemed complete and the contract between us shall be formed when we send you the dispatch confirmation email. The contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.

We reserve the right to terminate any transaction that we believe to be fraudulent or not genuine. We may explore legal action in the event of criminal activity.

Product Descriptions and Availability

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on Santini website, are correct at the time when the relevant information was first entered onto the system.

We have made every effort to display as accurately as possible the appearances, colours or finishes of our products, however, what you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that product's images are an accurate representation of the actual merchandise.

Products available on Santini website are subject to availability so once a product has sold out it will be taken off the website at the earliest opportunity and may not be available again. If a product you have ordered goes out of stock between the time when your order is placed and the time when the order is accepted, we shall not be liable to you for being unable to provide that product to you. If such a situation arises, we will immediately inform you by e-mail or telephone, and you will not be charged for the out of stock product.

Pricing and dispatch information

The prices stated on the website will be inclusive of any VAT payable and are displayed in £ (GBP).

We have made every effort to make sure that prices displayed on the website are accurate but it is always possible that some of the products on our site may be incorrectly priced. If we discover an error in the price of the product you have ordered we will inform you of this error immediately and we will give you the option of continuing to purchase the product at the correct price or cancelling your order.

Prices for our products are subject to change, but such changes will not affect any order which has been confirmed with a Dispatch Confirmation.
The price of a Product does not include delivery charges, which you must pay. Delivery charges are available on our website, and will be displayed before you submit your order to us. Please take the time to read and check your order at each stage of the order process.

We only ship within UK and to the Republic of Ireland. We cannot deliver items within the same order to multiple addresses.

Products will be dispatched to your delivery address as soon as reasonably possible after acceptance of your order. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge when confirming your order. Delivery timescales will vary depending on the delivery address and the delivery method you select when you submit an order to us. Details of estimated delivery times are given on our website in Delivery Info section.

The products will be your responsibility from the completion of delivery. You should check all products you receive against your order as soon as possible. If you discover that the products are damaged, faulty or incorrect, you must tell us as soon as reasonably possible either by email or telephone.

Payment for the products will be made via the website in accordance with the procedure explained on the website in How to Pay section.

Cancelling the contract and return policy

All products purchased through this website are covered by our 28 day goodwill guarantee which means that may cancel your order (or any part of it) at any stage before the products are dispatched to you, and up to 28 days after the day you have received your goods. Sale or Special Orders items purchased as sale items or special purchase may not be returned or exchanged.

If you choose to cancel your order we will refund the full purchase price together with any applicable delivery charges incurred in delivering the goods to you but please note that we reserve the right to await receipt of the returned goods, before issuing your refund. Refunds are usually processed on the day of receipt, although it may take up to a further week for the amount to show in your account. Refunds in relation to products may only be credited to the credit or debit card or PayPal account originally used to make the purchase. If we are unable to put the refund through on this card or account for any reason, we will try to contact you to discuss alternative arrangements.

You must return products using our office address and enclose your original dispatch note or add a cover letter with your contact details and order number. Products must be returned to us in perfect condition, unused and in their original packaging. You will be responsible for the cost of returning the products to us unless the products are wrongly described or faulty. The products can only be returned in the country they were purchased.
For reasons of hygiene we are unable to refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

When returning products please obtain proof of posting as we cannot accept responsibility for parcels lost in transit.

Damaged, faulty or incorrect orders

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the goods you originally ordered.
When returning damaged, faulty or incorrect orders we will refund the full purchase price together with any applicable delivery charges incurred in delivering the goods to you and any reasonable return charges upon production of a receipt.
When exchanging damaged, faulty or incorrect orders we will dispatch replacement items to you free of charge.


We accept payment in GBP (£) and all prices stated on the website will be inclusive of any VAT payable.

Payment for the products and all applicable delivery charges is in advance.

You can only pay for Products using a debit card, a credit card or via PayPal.

We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.


You must provide us with complete and accurate delivery address information and correct name of the recipient. We cannot be liable for the delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.
All parcels will be delivered by us and will require a signature on delivery.

Please note that delivery of your order may take longer during sale or other busy periods such as Christmas.

We will only be obliged to supply you with products which dispatch we have confirmed in the Dispatch Confirmation email.

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